DELIVERY

After purchase, we will ship your order with DPD, GLS, DHL, SkyNet, FedEx, Schenker or UPS directly to the delivery address you provided us with in the order and provide you with the tracking details.

We strive to ship all orders within 48 hours when goods are in stock. For backorder stock items, we will contact you personally.

To ship our products, we use a flat fee shipping rate per order. These fixed amounts are based on certain regions in the world and the volume of the order.

TRANSPORT COSTS

Area Small Medium Large Extra Large
Europe € 7,- € 15,- € 35,- € 89,-
Europe (non-EU) € 30,- € 49,- € 89,- € 149,-
Oceanic € 30,- € 49,- € 89,- € 149,-
Asia € 30,- € 49,- € 89,- € 149,-
Africa € 30,- € 49,- € 89,- € 149,-
Central America € 30,- € 49,- € 89,- € 149,-
North America € 30,- € 49,- € 89,- € 149,-
South America € 30,- € 49,- € 89,- € 149,-

We only make use of reliable transport companies to ship the products to you;

Our fixed fees for shipping are based on the quantity of ordered products, and shipments are divided in the following categories:

PRODUCT Small Medium Large Extra Large
FINS 1 - 5 6 - 20 21 - 40 40 +
SAILS ------ 1 - 2 3 - 5 6 +
BOARDS ------ 1 2 - 5 6 +
APPAREL 1 - 5 6 - 20 21 - 40 ------
ACCESSOIRES 1 - 5 6 - 20 21 - 40 ------

For small packages under 10 kgs we mostly use DHL, UPS or DPD;
For larger boxes we use either DPD, GLS, DHL, SkyNet, FedEx, Schenker or UPS;

We will ship the products as soon as possible and immediately after shipping, we will send you an email with the expected delivery date and tracking details;

All our products are insured during transportation;

In case of any damage to the package or its contents upon arrival, please mention this at once on the delivery sheet or receipt with the courier and by email to info@tribalwindsurfing.com.

Please add detailed photos when emailing regarding damages.